Plans and billing

Plans

Beta can't be bought yet: our relay is still being tested. The plan you're on is shown at the top of Overview and on the account page.

Add-ons

Add-ons are bought separately, each with its own end date, and stack with the plan.

Active add-ons and their dates are listed on Overview under Active add-ons.

Paying

1. Press Buy for a month or Buy for a year next to the plan or the add-on — on the page where it lives (the plan: Overview).
2. Pay on the payment page.
3. You come back to the page you bought from. Usually the purchase is already active; if the payment provider hasn't confirmed the payment yet, it turns on as soon as the confirmation arrives. An email confirms it; the receipt comes from the payment provider separately.

• A month is 30 days, a year is 365. Paying again while a period runs adds the new period to the remaining time.
• Prices are in rubles.
• Payments are not available right now. or Purchase paused instead of the buttons means buying is temporarily switched off; try later.

Renewal

Renewal is manual: nothing is charged automatically. We email a reminder 7 days and 1 day before the plan or an add-on ends, and one more email when it has ended — each once per period, in the language of your account.

• The plan — Renew on Overview, then Renew for a month or Renew for a year. Renewing early loses nothing: the new period is added to the remaining time.
• A pack (+5 domains, +5 devices) has no separate renew button: buying it again while it runs adds one more pack and moves its end date by the paid period.
• Reverse-proxy slots are renewed all at once on My networks, under Get more in their row: Renew for a month or Renew for a year next to Renew all slots (N) costs the slot price times the number of slots, and the period is added to the current end date. +1 slot adds a slot (and moves the end date of all slots by the paid period too) while you have fewer slots than private networks.

When the Paid plan ends

1. At once the account works by the Free plan's limits: no new private networks, no names above the free limit, the free room limit. Overview says when the Paid plan ended.
2. For 30 days your private networks keep working and your names stay — time to renew without losing anything.
3. After 30 days the private networks are deleted with their devices and published services, and the names above the Free plan's limit are released (see below). The limit is counted as usual: the Free plan's 3 names plus your active +5 domains packs and a bonus from the administrator, if any. The account stays on the Free plan, and an email says what was removed.

Which names go first

When an account has more names than its limit allows, mesh-net keeps as many as the limit holds, in this order:

1. your own domains, the oldest first — a released domain would stop resolving entirely, mail included;
2. then the names in our zones, the oldest first.

So the most recently added names in our zones are released first. A released name loses its records, leaves your list and is free for anyone. To choose yourself what stays, delete the names you don't need before the date.

When add-ons end

Add-ons have no grace period: the daily check removes what they gave right after the end date, and an email says so.

• Reverse-proxy — you have no slots any more, and the published services of all your networks are removed with their proxies. Buy a slot again to publish (see Slots).
• +5 domains — the limit of names drops back, and the names above it are released in the order above.
• +5 devices — the devices you have stay connected, but new ones can't be added above the free limit.

Inactive free accounts

A Free account must sign in at least once every 30 days. After 30 days without a sign-in we send a warning; if there's still no sign-in within 7 more days, the account is deleted with all its data — names, networks, devices and rooms. Signing in once is enough to reset the clock. Paid accounts aren't affected while the plan is active.